Officer, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking, Technology and Operations
DBS Bank · Greater Chennai Area
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeunknown
- Leveljunior
- Posted23 Sept 2026
About DBS Bank
DBS Bank is hiring in Greater Chennai Area in financial services. This role looks for around 1+ years of experience.
The role
A junior operations/customer service officer role at a banking and financial services company (DBS Bank) in Chennai, India, supporting clients through phone, email, and chat by handling banking inquiries and transactions, maintaining client records, and collaborating cross-functionally to resolve issues. Requires 1-2 years in a customer service or contact center role, strong communication and interpersonal skills, problem-solving and decision-making, and proficiency with software applications and digital tools. Work is listed as full time (regular) with Chennai-DBIL location, work mode not specified.
Full job description
Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chatAssist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolutionProactively identify and address client needs, offering appropriate solutions and productsMaintain accurate and detailed records of client interactions and transactionsCollaborate with cross-functional teams to enhance the overall customer experienceContinuously develop product knowledge and stay updated on industry trends and regulationsAdhere to all relevant policies, procedures, and compliance requirements
Requirements
Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industryStrong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgroundsExcellent problem-solving and decision-making abilities, with a focus on providing tailored solutionsProficient in using various software applications and digital tools to support client interactionsAbility to work in a fast-paced, dynamic environment and adapt to changing prioritiesCommitment to delivering exceptional customer service and a passion for the banking industry
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Chennai-DBIL
Job:
Operations
Schedule:
Regular
Employee Status:
Full time