Engineer II, EV R&D – Field Quality Excellence

About YuluYulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.🔗 Learn more: www.yulu.bike

Role SummaryAs an Engineer II, EV R&D – Field Quality Excellence, you will be responsible for field quality, vehicle diagnostics, issue resolution, and Root Cause Analysis across Yulu’s EV platforms.The role involves conducting field visits to workshops and city R&M locations, diagnosing mechanical and electrical issues, owning field issues from identification through closure, analysing production and field quality data, and working closely with Engineering, Operations, Quality, Warranty, Procurement, and OEM partner teams.

Key ResponsibilitiesField Visit & Issue ReportingConduct field visits to workshops and city R&M (Repair & Maintenance) locations to observe real-world vehicle performance.Capture and document customer-reported issues directly from the field.Log structured field issue reports for engineering review, ensuring consistency and completeness.EV Product & System DiagnosticsDevelop and maintain deep working knowledge of the complete EV vehicle architecture, including battery, MCU, motor, wiring harness, CAN bus, braking, suspension, switches and connectors.Independently inspect, diagnose and resolve common mechanical and electrical failures.Demonstrate clear symptom-to-system-to-root-cause reasoning across all vehicle platforms.Field Issue Resolution & Root Cause AnalysisOwn field issues end-to-end — from problem identification, evidence collection and diagnosis through structured RCA, corrective-action recommendation and closure coordination.Deliver structured RCA reports within agreed turnaround times.Independently manage a pipeline of concurrent investigations, with a target of 10+ per quarter.Diagnostic Tools & Data-Driven InvestigationLeverage proprietary diagnostic tools, including telemetry, firmware dashboards and partner applications, for vehicle identification, data correlation and fault investigation.Integrate tool-based evidence with physical inspection findings to substantiate root causes in field investigations.Data Analysis & Trend TrackingConsolidate and analyse production, quality, and field repair & maintenance data.Track defect trends, production yield and recurring field issues.Feed insights back to the Electrical and Mechanical Engineering teams.Technical Documentation & Troubleshooting StandardsAuthor clear, structured RCA reports covering symptom description, evidence summary, testing performed, confirmed root cause, containment actions, and corrective/preventive actions.Develop, maintain and update troubleshooting checklists and diagnostic guides to improve team-wide consistency and speed of resolution.Cross-functional Coordination & Continuous ImprovementCollaborate with Operations, Quality, Warranty, Procurement and OEM partner teams to drive issues to closure.Maintain action trackers and provide timely status updates to stakeholders.Identify recurring failure patterns and lead mechanical and electrical improvement initiatives.Drive measurable outcomes such as reduced repeat failures, faster diagnosis times, lower field downtime and elimination of unnecessary part replacements.Stakeholder CommunicationCommunicate technical findings, RCA outcomes and SOPs clearly to R&D leadership and cross-functional stakeholders.Translate complex failure analysis into actionable insights for product and service improvement.Additional ResponsibilitiesSupport engineering teams during field trials or pilot rollouts of design/process changes.

Preferred QualificationsEducation: BE / B.Tech in Mechanical / Automobile Engineering.Experience: 3–5 years of experience in field quality, R&D validation, or product quality roles in EV / automotive companies.Strong understanding of EV powertrain systems including motor, controller, battery, BMS and vehicle-level integration.Hands-on experience in field issue diagnosis, RCA and corrective/preventive action frameworks.Working knowledge of quality tools and methodologies including 8D, 5-Why, Fishbone, FMEA and Pareto analysis.Ability to read and interpret electrical schematics, wiring harness layouts and CAN data logs.Proficiency in MS Excel, including Pivot Tables, Charts and VLOOKUP, and PowerPoint.Familiarity with defect tracking systems, field issue databases and structured reporting tools.Understanding of production and assembly processes and their impact on downstream field quality.Knowledge of vehicle R&M processes and workshop operations.Strong cross-functional communication and stakeholder coordination skills.Willingness to undertake frequent field visits to workshops and city R&M locations.