Director - IT Operations

Five9 · Greater Bengaluru Area

  • Experience8–9 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted10 Sept 2026
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About Five9

Five9 is hiring in Greater Bengaluru Area in technology software. This role looks for around 8+ years of experience.

Skills

  • IT financial management
  • OKR methodologies
  • ITIL
  • continuous improvement
  • IT governance
  • IT operations
  • IT strategy
  • IT budget management
  • Budget forecasting
  • Vendor management
  • AI
  • Change management
  • Agile
  • Executive communication

The role

An IT operations director at a cloud contact center software company drives IT financial management, OKR methodologies, and ITIL governance while leading organizational transformation and continuous improvement. The role aligns technology operations with business priorities, oversees budgets and vendor relationships, and communicates operational health to executive leadership.

Full job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

IT Operations Director

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, offering an Intelligent CX Platform that leverages AI, automation, and digital engagement to help businesses manage customer interactions and elevate the customer experience. We are driven by a passion for continuous innovation and operational excellence.

Role Overview

We are seeking a strategic and highly motivated IT Operations Director to join our team. This role will serve as the operational backbone of the IT department. You will join the IT leadership team partnering directly with them and cross-functional stakeholders to drive organizational transformation, manage financial performance, and ensure IT strategies align with broader Five9 business objectives.

The ideal candidate is a strategic thinker with a hands-on approach to problem-solving, possessing deep expertise in IT financial management, governance, and operational continuous improvement.

Key Responsibilities

Financial & Budget Oversight: Take ownership of the global IT budget. Monitor spend, optimize costs, and ensure financial predictability and alignment with corporate targetsOKR Strategy & Tracking: Lead the development, alignment, and rigorous tracking of IT Objectives and Key Results (OKRs). Ensure department goals map directly to Five9’s overarching business priorities"IT for IT" Program Leadership: Champion and manage the "IT for IT" program, focusing on advancing our internal IT capabilities, tooling, and operational maturity to make the IT organization a model of efficiencyBusiness Alignment & QBRs: Facilitate and lead Quarterly Business Reviews (QBRs) for the IT organization. Surface key metrics, operational health, and strategic roadmap progress to executive leadershipOrganizational Transformation & Continuous Improvement: Drive change management and continuous improvement initiatives within IT. Identify operational bottlenecks and implement scalable frameworks that foster agility and high performancePolicy Management & Governance: Establish, maintain, and oversee IT policies, standards, and governance frameworks to ensure compliance, mitigate risk, and maintain operational integrityDepartment Updates & Communications: Act as the primary liaison for communicating IT department updates, wins, and operational changes to the broader Five9 business

Qualifications & Experience

Experience: Minimum 8 years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environmentProven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationshipsSolid use of AI to build skills, agents and apps to bring efficiency to the IT businessDeep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practicesExceptional executive presence and storytelling capability. Ability to translate complex technical and operational concepts into clear, actionable business insightsDemonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.