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Customer Success Manager at Chargebee — Greater Bengaluru Area

Experience8–9 yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About Chargebee

Chargebee is hiring in Greater Bengaluru Area in technology software. This role looks for around 8+ years of experience.

Skills

APIs
webhooks
SaaS integrations
subscription payment operations
customer success management

The role

A technical customer success manager at a billing and monetization software company guides enterprise customers through SaaS integrations, subscription payment operations, and API workflows, translating technical details into adoption and expansion outcomes. The role also uses webhooks and customer success management.

Full job description

About ChargebeeChargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a category leader in G2 and Magic Quadrant Leader in Gartner.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Role

As a Technical Success Manager (CSM), you’ll be the trusted advisor for our enterprise customers across EMEA Region. You’ll combine technical know-how with a customer-first approach to ensure every workflow, integration, and new use case drives business impact.

The Outcomes You’ll Create for Customers

● Reliable operations → Their billing, payments, and revenue flows run smoothly, giving teams more time to focus on growth.● Faster launches → New pricing models, products, or market entries go live quicker because you guide them through Chargebee’s best practices.● Smarter decisions → They get clear insights into adoption and usage, helping leadership see where revenue opportunities are being unlocked.● Confidence to scale → With your technical guidance, customers know Chargebee can handle their next stage of growth — without surprises.● A true partner → Customers feel heard because their feedback and needs are brought directly into Chargebee’s product direction.

What You Bring

● 8+ years in a techno-functional role (TSM, Solutions Consultant, Post-Sales Engineer, etc.). ● Comfort working with APIs, webhooks, and SaaS integrations. Enthusiasm with AI. ● Understanding of subscription and payment operations (chargebacks, declines, reconciliation) or ability and interest to be a self learner on these concepts.● Strong communicator who can translate technical details for both developers and executives.● A track record of enabling customer outcomes like adoption, retention, or expansion.