Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines

Job Description*

Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.

Responsibilities*

Adherence to the SLA’s – productivity, turn-around-time, and accuracyEngage in improving processes through reengineering, system checks, process automationNeed to adhere and meet all Risk, Control and Regulatory Metrics defined for the businessInteract with client on transactional issuesAct as a change agent and provide implementation assistance as and when the need arisesProvide subject matter expertise on processes

Requirements*

Education* - Graduate in any streamCertifications If Any - NoneExperience Range - 0 - 1 year

Foundational skills*

Excellent communication skills & Interpersonal skillsShould be a team player

Desired Skills

Good oral / written Communication skillsExcellent time management skillsHighly motivated, able to work independently, self-starter; and problem/solving/analyticalReporting & MIS skillsWillingness to learn and adapt to changesUnderstanding of Mortgage operations & basic banking knowledge

Work Timings*

Shift Type (Rotational Shifts/Fixed): RotationalProcess Timings: 1600 - 0100hrs IST/ 0700 - 1600hrs IST or any other shift per business requirementsWeekends Off (Y/N): Yes

Job Location*

GIFT