Assistant Manager - Reservation

Job Description

Prime Function:

Plan the room reservations.Ensure proper selling techniques and strategies are utilized to maximize room revenues.Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.Any matter which may effect the interests of the hotel should be brought to the attention of the Management.Key Responsibilities:

Sales & Marketing Planning

Plan & prepare forecasts on a timely basis for review.Plan & prepare monthly reports, forecasts and other relevant reports.Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.People Management

Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure that the team has been trained for all safety provisions.Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.Assist in the development of occupancy forecasts for the annual budget.Operational Management

Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking.Give discounts and corporate rates, as per the company’s policy.Supervise and delegate work to reservation associateEnsure that all reservations are recorded as per standard procedures.Handle additional responsibilities as and when delegated by the Management.Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;Ability to accept responsibility;Self confidence, motivation, drive and tenacity;Ability to enhance organizational performance;Ability to clearly delegate tasks and responsibilities;Ability to think strategically, inductively, and creatively;and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

Minimum 2 - 3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industryExcellent verbal and written communication skills in English; additional languages are highly preferredStrong proficiency with hotel reservation systems and booking platformsDemonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracyExceptional organizational and time management skills with strong attention to detailProven ability to handle guest requests with professionalism, discretion, and problem-solving capabilitiesSolid understanding of revenue management principles and upselling techniquesStrong data entry skills with a commitment to maintaining accurate recordsAbility to work collaboratively with cross-functional teams in a supportive and inclusive environmentCustomer service orientation with a genuine passion for creating positive guest interactions