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Training and Quality Manager- Customer Service || Noida at TATA 1 MG — Delhi

Experience5–10 yrs
SalaryNot disclosed
Work modeonsite
Posted25 Sept 2026

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About TATA 1 MG

TATA 1 MG is hiring in Delhi in healthcare. This role looks for around 5+ years of experience.

Skills

customer service training
quality assurance
customer experience management

The role

A training and quality manager at a healthcare marketplace ensures customer-service readiness, strengthens preventive controls, and manages customer-experience metrics. The role applies customer service training, quality assurance, and customer experience management.

Full job description

The Customer Support team at Tata 1mg plays a critical role in ensuring a seamless and satisfactory experience for our customers

Ensure training certification and production readiness before associates go live.

Build preventive controls to reduce recurrence rather than relying only on training or manual monitoring

Own CSAT,NPS and other Customer Experience metrics