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Technical Support Consultant (Campaign) at Adobe — Delhi

Experience1–5 yrs
SalaryNot disclosed
Work modeonsite
Leveljunior
Posted2 Sept 2026

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About Adobe

Adobe is hiring in Delhi in technology software. This role looks for around 1+ years of experience.

Skills

HTML
CSS
JavaScript
REST APIs
JSON
SQL
Browser Developer Tools
Debugging
Root Cause Analysis
Webhooks
Data Integrations
Authentication Mechanisms

The role

A technical support consultant at an enterprise marketing technology company troubleshoots customer implementations using Adobe Campaign, REST APIs, and SQL, investigates production incidents and integration failures, and guides enterprise customers through digital marketing solutions and data issues. The role also applies JavaScript and JSON to debug API-driven workflows and support successful product adoption.

Full job description

Responsibilities:

Work on a World-Class Enterprise Product: Adobe Experience Cloud is one of the leading digital experience platforms used by global enterprises. Working on Adobe Campaign provides exposure to enterprise-grade marketing technology and large-scale customer implementations.

Leverage Existing Technical Skills: Apply your expertise in HTML, CSS, JavaScript, REST APIs, JSON, SQL, browser developer tools, and debugging to troubleshoot complex customer issues and integrations.

Transition from Development to Solution Engineering: Move beyond feature development and contribute by solving production issues, optimizing implementations, and ensuring customer success with enterprise products.

Build Strong Troubleshooting Skills: Investigate production incidents, analyze logs, debug API failures, resolve integration issues, and perform Root Cause Analysis (RCA) on real-world enterprise problems.

Gain Exposure to Enterprise Architecture: Understand how large organizations integrate Adobe Campaign with CRMs, CDPs, authentication systems, APIs, and third-party marketing platforms.

Learn the Adobe Experience Cloud Ecosystem: Develop expertise in Adobe Campaign while gaining exposure to complementary Adobe solutions such as Adobe Analytics, Adobe Journey Optimizer, Adobe Experience Platform (AEP), and Adobe Target.

Work with Global Enterprise Customers: Interact directly with enterprise customers across different industries, understand their business challenges, and provide technical guidance to ensure successful product adoption.

Strengthen API and Integration Knowledge: Work extensively with REST APIs, authentication mechanisms, webhooks, data integrations, and enterprise workflows; key skills for modern software systems.

Enhance SQL and Data Analysis Skills: Use SQL to investigate data issues, validate campaign records, troubleshoot audience data, and support enterprise-level reporting and analysis.

Collaborate with Cross-Functional Teams: Work closely with Product Management, Engineering, Customer Success, QA, and Professional Services to resolve customer issues and improve the overall product experience.

Improve Customer Communication Skills: Learn to explain technical issues clearly to both technical and non-technical stakeholders while managing customer expectations effectively. Work on Real Business-Critical Problems: Support marketing campaigns that directly impact customer engagement, digital marketing, and revenue for enterprise organizations worldwide.

Develop a Customer-First Mindset: Instead of focusing solely on code, you'll understand customer use cases, solve business problems, and contribute to long-term customer success.

Continuous Learning and Professional Development: Adobe encourages continuous learning through technical training, certifications, mentorship, and internal mobility, helping you grow both technically and professionally.