Team Leader - Operations
MetLife · Delhi
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted24 Sept 2026
About MetLife
MetLife is hiring in Delhi in insurance. This role looks for around 3+ years of experience.
Skills
- disability claims
- absence management
- claim adjudication
- leave administration
- eligibility decisions
The role
An insurance operations associate at an insurance company administers disability claims and performs absence management and claim adjudication, applying leave administration and eligibility decisions while maintaining accurate claim records.
Full job description
Administer ADA (Americans with Disability Act) standalone claimsComplete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems.Promptly review new ADA, evaluate against appropriate leave plans and make initial claim decision.Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc.Update systems to accurately reflect leave status and ensure appropriate diary documentation existsBusiness recommended TAT to complete the activity is up to 5 business days to maintain compliance measuresThe position is expected to do absence management and adjudication on Federal, State and company leaves.Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician’s office