Team Leader Digital Cust Ops (Networking-CCNA, Incident mgmt & 24/7)

Sita · Delhi

  • Experience7–12 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted21 Sept 2026
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About Sita

Sita is hiring in Delhi in technology software. This role looks for around 7+ years of experience.

Skills

  • Service Desk operations
  • incident management
  • networking
  • CCNA
  • SOPs
  • shift handover

The role

A service desk operations manager at a technology company manages shift coverage, incident management, and operational reporting while coordinating 24/7 support services. The role applies networking and CCNA knowledge to maintain service continuity and standardized handovers.

Full job description

Shift Operations Management: Manage day-to-day Service Desk operations and ensure adequate shift coverage

Ensure adherence to processes,SOPs and shift handover standards.

Reporting Governance: Prepare shift / daily operational reports and highlight risks,trends and exceptions