Team Leader - Business Excellence

MetLife · Delhi

  • Experience4–7 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted25 Sept 2026
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About MetLife

MetLife is hiring in Delhi in insurance. This role looks for around 4+ years of experience.

Skills

  • Power Automate
  • Power BI
  • DAX
  • Power Apps
  • Microsoft Copilot Studio
  • SharePoint
  • VBA
  • SQL
  • Python
  • Generative AI
  • Tableau
  • Robotic Process Automation
  • Microsoft Excel
  • Microsoft PowerPoint
  • business excellence
  • process improvement
  • automation
  • root cause analysis
  • capacity planning
  • effort estimation
  • FTE modeling
  • predictive analysis
  • workflow automation
  • data extraction and transformation
  • chatbot development
  • project management
  • regulatory compliance
  • operational risk management

The role

A business excellence professional at an insurance company identifies process gaps and builds workflow automation, Power BI dashboards, and Copilot agents for underwriting, claims, and customer service operations. The role also applies root cause analysis and drives cross-functional transformation projects.

Full job description

Technical Skills

Expertise in Power Platform tools:Power Automate (Desktop & Cloud flows)Power BI (Including DAX - Data Analysis Expressions)Power Apps (Canvas & Model-driven)M365 Copilot (Chat, Studio, Agent development)SharePoint SiteWorking knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.Capability to deliver training sessions on automation and Power Platform tools.Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.

Functional Requirements

Experience: 4–7 years in Business Excellence / Process Improvement / Automation.Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.Ability to plan, analyze, and drive continuous improvement and innovation initiatives.Excellent communication, interpersonal, and project management skills.Ability to engage with senior leadership, business partners, and global stakeholders.

Process-Specific Skills

Hands-on experience in creation of tools for:Workflow automationData extraction and transformationDevelopment of Copilot agents and chatbotsDevelop intuitive Power BI dashboards incorporating DAX-based calculationsAbility to drive an efficiency-focused and high-performance work environment.Strong collaboration skills across cross-functional teams with diverse requirements.

Soft Skills

Excellent verbal, written, and listening skills.Strong decision-making capability with a results-oriented mindset.Effective negotiation and influencing skills.Ability to think creatively and drive innovative problem-solving.Strong relationship management with internal and external stakeholders.Ability to identify business needs and evaluate alternative solutions.

Key Responsibilities

Operational Excellence & StrategyLead and implement business excellence initiatives aligned with organizational goals.Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service). Project LeadershipManage end-to-end cross-functional projects, including automation and transformation programs.Develop business cases, define KPIs, and ensure effective benefits realization and tracking. Process ImprovementAnalyze existing processes to identify gaps and inefficiencies.Apply data-driven methodologies to implement optimized solutions.Facilitate root cause analysis and corrective/preventive actions. Compliance & Risk ManagementEnsure adherence to regulatory requirements and internal governance standards.Identify operational risks and implement mitigation strategies. Team Development & CollaborationMentor and coach team members on power tools.Foster a culture of innovation, accountability, and continuous improvement.Drive collaboration across functions to achieve business objectives.