Sr Insurance Associate
MetLife · Delhi
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted23 Sept 2026
About MetLife
MetLife is hiring in Delhi in insurance. This role looks for around 1+ years of experience.
Skills
- Dental claims processing
- Healthcare guidelines
- Claims adjudication
- HIPAA
- CPT Codes
- Insurance principles
- US insurance
- Microsoft Excel
- Microsoft Word
- Data entry
- Email writing
- English
The role
An insurance operations associate at a health insurance company processes dental claims using healthcare guidelines and insurance principles, while applying HIPAA and CPT Codes. The role also handles customer service and Microsoft Excel.
Full job description
Job Responsibilities
Scrutinizing dental claim documents & settlementsProcess claims as per the set healthcare guidelinesRespond to customer requests via multiple sources, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans.Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.Follow HIPAA guidelinesAccurate processing of Dental claims and meeting productivity targetsGood understanding of Claims adjudication fundamentalsGood understanding of ICT & CPT Codes Knowledge of policy concepts like Deductible, coinsurance, copay, out of pocketAble to learn, adapt, implement process guideline into practice, work as a natural team-player in the processEfficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.Handle escalationsNeed to ensure quality and productivity targets are metEnsure compliance with internal policies and procedures, external regulations and information security standards
Technical Skills
Computer navigation skillsKeyboarding and data entry speed (minimum 30 wpm with 90% accuracy)Working knowledge of MS Excel and MS Word.Process Specific SkillsKnowledge of Insurance principles in relation to the US Insurance industryKnowledge about US CultureKnowledge of Dental claims terminologies and processes will be an added advantage Written- External/Internal (Free Flow) Email Writing Free flow correspondence creationExcellent comprehension skills – Interpret/analyze data from various resources , understands , documents and responds appropriately
Soft Skills
Strong organizational skillsExcellent Language skills (written ,verbal and comprehension)Demonstrate ability to work independently and in a team environmentSelf-disciplined and results orientedAbility to multi taskStrong understanding and comprehension of the English languageGood PC skillsAttention to detailTeam playerPositive attitude