Specialist
MetLife · Delhi
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted16 Sept 2026
About MetLife
MetLife is hiring in Delhi in insurance. This role looks for around 0+ years of experience.
Skills
- claims processing
- customer service
- complaint handling
The role
A customer service representative at an insurance company provides claim information, researches incomplete claims, and resolves insured customer questions through telephone support and outbound calls. The role uses claims processing, customer service, and complaint handling to support seamless claim resolution.
Full job description
Roles & Responsibilities
Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims. Conducts research when needed to resolve customer questions or complaints. Responds to telephone inquiries from insured’s regarding specific claim details. Understands processes within entire department to assist callers with questions and triage information received. Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience. Outbound calls and letters to customers and providers to research incomplete claims. Escalate complaints and potential complaints appropriately Contributes ideas that enhance service quality. Performs project work and other related duties as assigned or required