Specialist Customer Support

Job Summary

Purpose: You will become a member of the border management's architecture team and provide consulting services to the product and customer delivery teams, helping with guidance throughout the design and development process of our business opportunities. You will also be designing and developing solution architectures to meet business requirements and provide value for money. The ability to be hands-on and support product and project delivery and transition work is important in addition to an architecture and design role. As Solution Engineer Manager you will have the opportunity to be involved in the end-to-end solution process at both the sales and delivery stages of the customer relationship, translating customer aims and requirements into a new solution with agreement through our governance processes. Reporting to the Solution Engineer Director at SITA. Borders, you will be part of a team challenging the status quo, designing solutions that employ strong architecture frameworks and using technologies such as AI/Machine Learning, Biometrics Matching and Identity Management.

Key Responsibilities

Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendors to meet customer requirements.

Solutions may support government, border management, immigration, customs, or national security customers operating in mission-critical environments.

Support account teams or competency centers during the pre-contract phases (qualification proposals and contract) with technical designs and advice.

Including support for high-value, long-cycle government procurement processes such as RFIs, RFPs, and competitive dialogue.

Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.

Including ownership of technical risk, compliance, and feasibility for large-scale government and border programs.

Promote SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops.

Leading technical workshops with senior government and operational stakeholders.

Facilitate designs to be efficiently implemented Right the First Time RFT and supported operationally.

Ensuring solutions are designed for operability, maintainability, and 24/7 support.

Collaborate with colleagues to gain and share ideas and opportunities.

Collaborating across sales, delivery, security, and operations teams.

Location

Delhi, India

Job Type

Full-time

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