Service Sales Director

Job Description

Role Overview

The Service Sales Director is responsible for leading the strategy, growth, and execution of the service sales business, with full accountability for revenue, customer outcomes, and market expansion. This role will lead a high-performing team to deliver sustained growth, deepen customer partnerships, and position service offerings as a strategic differentiator.

This is a critical leadership role within the India organization, playing a central part in delivering the India growth plan while ensuring strong alignment with cross-functional and regional leadership.

Key Responsibilities

Business Leadership & GrowthOwn and deliver the service sales order target, ensuring consistent growth and profitabilityDefine and execute the service sales strategy, aligned to enterprise priorities and market opportunitiesDrive expansion across installed base, contract penetration, and lifecycle servicesIdentify and capture new growth opportunities including enterprise accounts, digital services, and solution-based offerings Strategic ExecutionTranslate strategy into clear execution plans, KPIs, and operating cadenceDrive a culture of accountability, pipeline discipline, and forecast accuracyLead key business reviews and ensure rigorous performance management across the teamPartner with Marketing, Product, and Commercial leaders to align go-to-market strategies Leadership & Team DevelopmentLead, coach, and develop a team of ~10 direct reports (including 2 managers and 8 individual contributors)Build leadership capability within the team, especially through first-line managersFoster a culture of high performance, collaboration, and customer focusEnsure talent development, succession planning, and retention of key performers Customer & Market EngagementBuild and strengthen senior-level customer relationships, particularly in enterprise accountsPosition services as a strategic value driver, moving beyond transactional sales to long-term partnershipsEngage directly in high-value opportunities, negotiations, and strategic dealsRepresent the organization externally with credibility and market insight Cross-Functional & Regional AlignmentAct as a key member of the India leadership team, ensuring alignment with broader business prioritiesCollaborate closely with sales, service delivery, and support functions to ensure seamless customer experienceAlign with APAC/global strategies while adapting to local market dynamicsDrive integrated execution across instruments, consumables, and services

Qualifications

Key requirements

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.

15+ years of experience with proven people leadership, including managing managers preferredProven leadership experience in service sales or commercial leadership roles, ideally within life sciences, analytical, or industrial sectorsStrong track record of delivering growth in complex, matrixed organizationsBuild, mentor and coach a collaborative and performance driven teamExperience leading managers and multi-layered teamsDemonstrated ability to translate strategy into execution and resultsStrong customer engagement and stakeholder management skills at senior levelsCommercial acumen with experience in pipeline management, forecasting, and deal executionAbility to operate effectively in a cross-functional, regional, and global environment

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Sales