Service Desk Engineer - Fresher

Actively hiring

Service Desk Engineer

Start Date

Starts Immediately

CTC (ANNUAL)

3,50,000 - 5,00,000 3,50,000 - 5,00,000 /year

Experience

No experience required

No experience required

Apply By

22 Oct' 26

Posted few hours ago

Fresher Job

Be an early applicant

About the job Key Responsibilities:

1. Handle incoming calls, emails, and chats from users and work on rotational shifts when required.

2. Comprehend and assist end users from international locations over the phone

3. Record, classify, and prioritize support tickets.

4. Provide initial support and perform troubleshooting based on knowledge base articles.

5. Take remote access to end users' machines when required for troubleshooting.

6. Route requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support.

7. Monitor the status of open tickets and document progress towards resolution.

8. Keep affected users informed about the progress of their tickets.

9. Confirm resolutions and close tickets within the defined SLA. Skill(s) required Effective Communication English Proficiency (Spoken) English Proficiency (Written) Technical Analysis Technical Support

Earn certifications in these skills

+ 1 more skills

Other requirements

1. Basic troubleshooting skills across Windows operating systems (Windows XP, 7, 10, and 11).

2. Good understanding of desktop application installation, configuration, and uninstallation.

3. Ability to support users on business applications by following SOPs.

4. Experience in troubleshooting desktop and application issues remotely.

5. Knowledge of disk management, disk encryption, and wireless network configuration.

6. Ability to monitor system utilization and availability, and perform startup/shutdown procedures as per SOPs.

7. Experience installing and configuring email clients and resolving connectivity issues.

Salary Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: 3,50,000 - 5,00,000 /year

Perks Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Number of openings 5

About ASCLOUDSECURE ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Activity on Internshala

Hiring since April 2026

189 opportunities posted

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