Senior Relationship Manager - GL West
Bajaj Finance · Delhi
- Experience4–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted17 Sept 2026
About Bajaj Finance
Bajaj Finance is hiring in Delhi in financial services. This role looks for around 4+ years of experience.
Skills
- gold loan banking
- branch operations
- gold valuation
- customer acquisition
- collections
- field marketing
- customer engagement
- gold loan products
- compliance
The role
A branch manager at a consumer lending company drives gold loan banking, gold valuation, and branch operations while growing customer acquisition and collections. The role also applies compliance practices and coaches branch employees.
Full job description
Job Summary
This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
Responsible for overall branch operations, performance profitability of the branch.
Drive/participate in field marketing activities of various financial products along with the team to improve brand visibility.
Plan, conduct, monitor branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
Focus on customer engagement for new customer acquisitions and retainment of old customers.
Conduct valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and compliance.
Joint custodian of the Vault with responsibility of safekeeping pledged securities as per company policies.
Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
Required Qualifications and Experience
4-7 years of relevant experience required.
Bachelors Degree/Post-graduation Degree preferred.
Previous experience in gold loan banking, gold loan products, management or client service preferred.
Consistently demonstrates clear and concise written and verbal communication skills.