Senior Product Analyst

Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.

We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.

While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity

What’s In It For U

Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off: Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you. More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole. Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.

Insurity’s Next Senior Product Analyst

A Senior Product Support Analyst provides advanced Tier 2 support by investigating product and technical issues, guiding complex case resolution, performing root-cause analysis, and serving as an escalation point for the team and Development. The ideal candidate is analytical, detail-oriented, customer-focused, and collaborative, with strong product and technical aptitude, sound judgment, clear communication skills, and the initiative to mentor teammates and improve support processes.

What Our Senior Product Analyst Will Do

Execute the triaging of all incoming tickets including properly identifying billable workProvide day-to-day support and troubleshoot medium to high complexity customer issues/requestsUpdate workflow management system and customer-facing tools with the most current ticket information.Execute and coordinate known data maintenance scripts with the appropriate teamsEscalate issues to appropriate resources per established procedures and ensure follow up to resolutionContribute to and support the maintenance of the knowledge base for training and knowledge transfer purposesAssist with functional root-cause analysis of incidentsContribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of serviceProvide tool self-service support for customersExpected to provide ad-hoc training for customers, internal users, new employees, etc., as requiredStay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.Stay abreast of current technology in products, design changes, and new products offered.Work effectively with other departments when submitting customer feedback on ticketsTo meet the needs of our customers, working outside of normal business hours, weekends and holidays is required. Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time’s zones.Externally communicate with Third Part Software Suppliers and PartnersConsistently strives to exceed goals.Other duties as assigned

Who We’re Looking For

4 to 7 years in a support, development, or consultancy environment, of which at least 3 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products.Bachelor’s degree in related field (equivalent work experience may be considered)

Perform The Following Skills At a Highly Proficient Level

Active listeningAbility to empathize with customersAnalytical and critical thinkingSelf-starter and quick learnerDetail-orientedAbility to collaborate and work independentlyWritten and oral English communicationTime management including work planning, prioritization, and organizationSound judgementAbility to handle multiple priorities or tasksFlexible and adaptableAbility to accurately present informationProcess analysis, design, and managementBusiness AcumenTechnical Acumen

Within 3 Months For New Hires

Insurity Academy courses

Introduction to InsuranceTypes of InsuranceLifecycle of an Insurance PolicyInsurance Entities

Required

Complete product specific training as required including but not limited to understand Policy, Billing, Claims, Regulatory processes, associated transaction workflows, and technical processing

Working knowledge of Lines of Business supported in the application and common customer variationsRobust understanding of one or more Insurity products, both from insurance and technical processing perspective

Highly Proficient Knowledge And Experience With

Microsoft WordMicrosoft PowerPointMicrosoft ExcelSQLProgramming LogicWeb-based troubleshooting toolsBecome highly proficient in assigned Insurity Product(s)

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

medical insurance; dental insurance; vision insurance; 401(K) match; paid maternity leave; paid paternity leave; disability insurance