Senior Lead Technical Analyst

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

The Monitoring architect has deep technical skills and experience in designing a software development environment which allows product teams to work with an automated, efficient delivery pipeline that helps build software rapidly and effectively with the appropriate level of telemetry and monitoring to create a feedback loop back to the design and development process.

The monitoring architect will work closely with the tech leads within the product teams to identify common areas of friction slowing product development related to their domain and then works with wider architecture teams central cloud services, corporate and security architects to build common capability to enable easier and more efficient product development. Dev Ops architects also identify innovation or accelerators within their domain which will help the portfolios achieve their goals and objectives.

The monitoring architect is a great communicator and collaborator with deep technical skills and hands on experience of building software. They work with the portfolio architects, tech leads and consulting architects across portfolios and with central cloud services, corporate and security, as well as the delivery teams to ensure that enablers, best practice and guidance is provided and cross portfolio capability is identified, designed and communicated to the product teams as effectively as possible.

What You’ll Do

Contributing Analyzing, executing, and streamlining DevOps, Monitoring and Telemetry LandscapeAutomating processes with the right toolsDesigning a continuous build environment to speed up software development and deployment processArchitecting overall, comprehensive, and efficient practicesGuiding developers and operation teams in case of an issueMonitoring, reviewing, and managing technical operationsDev-ops tech strategy outlining technical direction with input from portfolio architects & tech leads in the product teams working in alignment with ICE and IS.Collaboration and support for the portfolio architects & tech leads to share and help with best practice, guidelines and reference architecture to save 're-inventing wheel'Involvement in vendor management and negotiation to ensure licensing and commercial agreements meet with the portfolio usage of tools and platforms .Collaboration with portfolio architects & tech leads to identify gaps in best practice, tools, guidelines and services etc. and to take manage the creation of new services through collaboration with other teams or with portfolioInput into of relevant domain level technical documentation and automation of domain capability where appropriate.Write Enabler epics and featuresCustodian of architecture documentsLead the design process and represent the team in the technology governanceEnsure adherence with domain strategies e.g. adoption of new technologies or migration off legacyConduct / lead Architecture assessmentsContinuously review the stability & performance of the Product and make recommendations for optimization

Qualifications

ABOUT YOUR SKILLS

Experience in software development or dev-ops engineeringExperience with CI/CD using Azure DevOpsMin 3 years’ experience with Dynatrace and ServiceNow (CMDB, ITOM & ITSM)Observability experience for .Net, Java and serverless applications hosted in private and public cloudsMonitoring for Cisco, Fortinet, Azure, AWS, VMWare infrastructureDesirable knowledge of: Python, Ansible, TerraformExperience of vendor management and licensing models.Skills in architecting dev-ops solutions in the cloud preferably AzureTechnology evangelist, coach and guardian for adoption of strategic technologiesTechnology rationalization and consolidation assessment and planning to manage sprawl / proliferationRequirements definition and refinement for observability, monitoring, SLOs, proactive operational tools & processesObservability platform and eco-system integration designSoftware deployment and platform configuration automation designDefinition & implementation of application logging standards & frameworksDefinition & implementation of application instrumentation (Open Telemetry & Agent-based)SLI definitions and implementation in observability toolsSystems Integration design for monitoring tools & event management systemsService modelling for service provider products and internal services, applying the ServiceNow CSDMCMDB discovery tools design.

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.