Senior Analyst, Incident Management

Sita · Delhi

  • Experience2–5 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted16 Sept 2026
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About Sita

Sita is hiring in Delhi in technology software. This role looks for around 2+ years of experience.

Skills

  • Customer Support
  • Service Desk
  • Help Desk
  • Call Centre
  • Incident Management
  • Service Operations
  • NOC
  • Command Centre
  • IT Operations

The role

An incident management analyst at a technology software company coordinates service operations across customer support, service desk, help desk, call centre, NOC, command centre, and IT operations, applying ITIL and SRE practices. Agile and DevOps practices support reliable incident response.

Full job description

An incident management analyst at a technology software company coordinates service operations across customer support, service desk, help desk, call centre, NOC, command centre, and IT operations, applying ITIL and SRE practices. Agile and DevOps practices support reliable incident response.