Sales & Marketing Supervisor

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces

Job Description

Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly. Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements. Prepare and share quotations, proposals, contracts, and event-related documentation with clients. Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services. Follow up regularly with prospective clients to convert enquiries into confirmed bookings. Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue. Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution. Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented. Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines. Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts. Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation. Handle guest/client concerns professionally and ensure timely resolution. Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals. Support the Banquet Sales Manager in achieving monthly revenue and business targets. Monitor competitor activities, market trends, and local events to identify potential business opportunities. Maintain professional standards of guest service, grooming, communication, and hotel brand representation. Ensure compliance with hotel policies, SOPs, and applicable operational procedures

Qualifications

Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field. Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality, preferably in a reputed hotel. Experience in handling corporate events, weddings, conferences, and social functions will be an advantage.

Additional Information

trong communication and interpersonal skillsGood sales and negotiation skillsCustomer-focused approachStrong follow-up and relationship-management skillsGood knowledge of banquet operations and event planningAbility to handle multiple enquiries and events simultaneouslyGood coordination and organizational skillsProficiency in MS Office and hotel systemsAbility to work under pressure and meet revenue targetsProfessional grooming and presentation