Sales Development Representative

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization, with strong exposure to Marketing, Sales, and our platform.

What You’ll Do

Manage inbound leads for the region, responding within strict SLAsQualify prospects via inbound calls, chat-apps, and contact formsIdentify customer needs, segment, and vertical early to route leads correctlySet up high-quality meetings for Account Executives in Tier 1 and Mid-Market teamsMaintain accurate lead, account, and activity data in SalesforceVerify and enrich lead and account information using approved toolsAct as a quality checkpoint to ensure leads are ready for sales engagementCollaborate closely with Marketing to improve lead quality and conversionContinuously learn Infobip products, solutions, and business use cases

What Success Looks Like

Consistently meeting speed-to-lead SLAsStrong conversion from lead to meeting set (MQL to SAL)High-quality handovers accepted by Account ExecutivesAchievement of quarterly meeting set and meeting attended targetsContribution to pipeline, revenue, and GP through qualified opportunities

What Makes You a Strong Fit

Interest in sales, business development, or B2B tech environmentsStrong communication skills and confidence engaging with customersComfortable working with targets, SLAs, and structured processesOrganized, data-driven, and detail-orientedCurious, coachable, and open to continuous feedbackFluent English, spoken and written

Why you'll love it here

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.