Renewals Manager
Lambdatest · Delhi
- Experience3–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted16 Sept 2026
About Lambdatest
Lambdatest is hiring in Delhi in technology software. This role looks for around 3+ years of experience.
Skills
- B2B SaaS
- customer success
- account management
- renewal management
- customer retention
- account health metrics
- CRM
- stakeholder management
- upselling
- cross-functional collaboration
- data-driven decision making
The role
A renewals manager at a B2B SaaS company drives customer retention and account expansion through B2B SaaS, customer success, and account management, while managing churn risks, renewal pipelines, and CRM data.
Full job description
The Mission
We arent automating scripts, were deprecating the era of manual-heavy testing entirely. TestMu AI is building the worlds first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.
The Pillars of Impact
1. Renewal and Retention Strategy (50%)
Own renewal and retention across customer accounts, focusing on retention and expansion.
Establish structured engagement through check-ins, health checks, and renewal conversations.
Monitor account health to identify risks and ensure timely renewals.
Build and execute renewal plans before contract expiration.
2. Collaboration and Upselling (30%)
Partner with Account Managers for at-risk accounts and smooth renewals.
Identify upsell/cross-sell opportunities and collaborate to pursue them.
Work cross-functionally to resolve issues and enhance retention.
3. Data and Insights (20%)
Maintain accurate CRM data with clear documentation of risks and timelines.
Leverage customer insights to improve renewal rates and reduce churn.
Must-Haves - Do not apply unless you have these
3-5 years of experience in Renewals, Customer Success, or Account Management.
Strong experience managing B2B SaaS customer accounts and renewals.
Proactive and structured approach to customer engagement and account health.
Strong stakeholder management and communication skills.
Comfortable with CRM, account health metrics, and renewal pipelines.
The Bar - What you must prove
B2B SaaS Renewal Experience
Managed renewals for SaaS accounts, achieving high retention rates.
Proactive Risk Management
Identified and mitigated churn risks early, reducing customer attrition.
Cross-Functional Collaboration
Worked with multiple teams to resolve issues and ensure customer satisfaction.
Data-Driven Decision Making
Utilized customer data to enhance renewal strategies and outcomes.}],
Required Skills
B2B SaaS Sales renewals account management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.