Renewals Manager

Lambdatest · Delhi

  • Experience3–5 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted14 Sept 2026
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About Lambdatest

Lambdatest is hiring in Delhi in technology software. This role looks for around 3+ years of experience.

Skills

  • B2B SaaS
  • Customer Success
  • Account Management
  • CRM
  • account health metrics
  • renewal pipelines
  • stakeholder management
  • churn risk management
  • customer data analysis

The role

A customer success manager at a software product company drives B2B SaaS renewals, manages account health, and identifies expansion opportunities through CRM and churn-risk analysis. The role strengthens customer retention and coordinates cross-functional issue resolution.

Full job description

The Mission

We aren't automating scripts, we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Drive account retention and maximize renewal opportunities to strengthen customer relationships and revenue growth.

The Pillars of Impact

🚀 1. Renewal and Retention Strategy (50%)

Own renewal and retention across customer accounts, focusing on retention and expansion.

Establish structured engagement through check-ins, health checks, and renewal conversations.

Monitor account health to identify risks and ensure timely renewals.

Build and execute renewal plans before contract expiration.

⚙️ 2. Collaboration and Upselling (30%)

Partner with Account Managers for at-risk accounts and smooth renewals.

Identify upsell/cross-sell opportunities and collaborate to pursue them.

Work cross-functionally to resolve issues and enhance retention.

🧠 3. Data and Insights (20%)

Maintain accurate CRM data with clear documentation of risks and timelines.

Leverage customer insights to improve renewal rates and reduce churn.

Must-Haves - Do not apply unless you have these

3-5 years of experience in Renewals, Customer Success, or Account Management.

Strong experience managing B2B SaaS customer accounts and renewals.

Proactive and structured approach to customer engagement and account health.

Strong stakeholder management and communication skills.

Comfortable with CRM, account health metrics, and renewal pipelines.

The Bar - What you must prove

B2B SaaS Renewal Experience

Managed renewals for SaaS accounts, achieving high retention rates.

Proactive Risk Management

Identified and mitigated churn risks early, reducing customer attrition.

Cross-Functional Collaboration

Worked with multiple teams to resolve issues and ensure customer satisfaction.

Data-Driven Decision Making

Utilized customer data to enhance renewal strategies and outcomes.}],