Premium Service Executive
Air India · Delhi
- Experience1–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted15 Sept 2026
About Air India
Air India is hiring in Delhi in hospitality travel. This role looks for around 1+ years of experience.
Skills
- premium passenger services
- lounge operations
- boarding support
- passenger inquiries
- passenger relationships
- complaint handling
- service standards
- operational efficiency
The role
A guest service associate at an airline works with premium passenger services, coordinating lounge operations and boarding support while handling passenger inquiries and complaints. The role builds passenger relationships and monitors service levels across premium travel areas.
Full job description
Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services.
Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
Provide support and guidance to premium service staff to deliver outstanding customer experiences.
Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
Address any issues or challenges in the lounges promptly and effectively.
Build positive relationships with premium passengers, corporate clients, and travel agents.
Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
Foster a positive and collaborative work environment to motivate and engage team members.
Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.