Operations Executive- Customer Service in Noida, Noida
Astrotalk · Delhi
- Experience0–0 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted1 Oct 2026
About Astrotalk
Astrotalk is hiring in Delhi in other. This role looks for around 0+ years of experience.
Skills
- customer service
- case management
- customer relationship management
- escalation management
The role
A customer support executive at an astrology consultation platform handles customer service through calls, chats, and emails, resolving concerns with customer relationship management and escalation management. The role uses customer service and case management to provide guidance and follow up on resolutions.
Full job description
Key Responsibilities-
Handle customer queries and concerns through calls, chats, and emails in a professional and courteous manner. Understand customer requirements and concerns, and provide appropriate solutions or guidance. Escalate complex or unresolved issues to the relevant team for timely resolution. Ensure prompt responses and follow up with customers until their concerns are fully resolved. Maintain accurate records of customer interactions, queries, and resolutions for effective tracking and reporting.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.