Operations Executive- Customer Service in Noida, Noida
Astrotalk · Delhi
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted21 Sept 2026
About Astrotalk
Astrotalk is hiring in Delhi in other. This role looks for around 0+ years of experience.
Skills
- Customer support
- Case escalation
The role
A customer service executive at an online astrology consultation platform handles customer queries through calls, chats, and emails, resolves concerns, escalates complex issues, and maintains accurate interaction records. Customer support and case escalation guide timely follow-up through resolution.
Full job description
Key Responsibilities-
Handle customer queries through calls, chats, and emails in a clear, professional, and courteous manner. Understand customer concerns and provide appropriate solutions or guidance. Escalate complex or unresolved issues to the relevant team for further assistance. Ensure timely responses and follow up with customers until their concerns are resolved. Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting purposes.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.