Operations Commander -

Job Purpose

The Operations Commander - Ops & Training, ARFF, leads Fire Station operations, ensuring runway safety and DGCA-CAR compliance. They implement emergency SOPs, ensure rapid response to aircraft emergencies, maintain equipment readiness, enforce safety and discipline, coordinate with other departments, and conduct staff training, all to safeguard passengers and infrastructure.

ORGANISATION CHART

Operations Commander --> Head Operations and Training --> Head-ARFF

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

Vendor Management

Maintain the fire stations, ensure that the SLAs related to housekeeping and other works are followed meticulously.% Completion of scheduled maintenance activities as per contract timelines

Equipment and Resource Management

Ensure the upkeep and serviceability of the appliance and equipment at fire stations.Coordinate with different departments during airport emergencies for the effective rescue and firefighting.Number of equipment failures or downtime incidents

Emergency Response

Ensure timely response and protect the aircraft, passengers during aircraft emergencies.Average response time to aircraft emergencies

Manpower Management

Ensure minimum manning, extinguishing media & appliances to meet the operational requirement.Assurance of station discipline.Adherence to station SOPs and protocols

Statutory Compliance

Execute the SOPs, DAEP & contingency plans for the Rescue & Firefighting related emergencies at the IGI Airport and immediate vicinity.Well conversant with all ICAO recommendation & DGCA regulation issued from time to time related to airport rescue & firefighting.Successfully implement the role of ARFF as per the airport emergency plan.Number of regulatory non-compliance incidentsNumber of deviations from SOPs during operations

Operational Efficiency & Process Improvement

Ensure the safety of the staff as well as the appliances/equipment during airport emergencies.Assist Head – Operations & Training to develop and review the tactical plans.Number of safety incidents reported

EXTERNAL INTERACTIONS

CISF: For opening of gates during emergencies on priorityATC: For communication during Airport emergencies.Medical services: For quick response during emergencies and drills.DFS: For coordination and assistance during Airport emergenciesOther stakeholders (GHA, Concessionaires, and Airlines etc.)For coordination and assistance during Airport emergencies.

INTERNAL INTERACTIONS

AOCC: For communicating all Airport related emergencies and daily ARFF status report.Air Side Operations: Coordination during Airport emergencies for smooth movement of CFTsTerminal Operations: Coordination during Emergencies in Terminals.Landside Management: Traffic management during emergencies in city side.Cargo Management: For smooth access for CFT during emergencies and providing MSDS of dangerous goods.P&E: Providing UPS for fire stations, Lighting arrangement at emergency sites.

FINANCIAL DIMENSIONS

NIL

Other Dimensions

On average 45 personnel (approx.) in each shift

Education Qualifications

BE/MI Fire or Graduate preferably with science from any recognized UniversitySenior Fire Officer Course (SFO) from any Aviation academy or equivalent Course (Divisional Fire Officer Course from NFSC Nagpur or any recognized institute)

Relevant Experience

Minimum 12 years’ experience out of which minimum 3 years in managerial level in an Airport handling around 300 Air Traffic Movements (ATMs) per dayExperience of minimum 8 years as station in-charge of Category 7 Airport or 5 years’ experience as operations commander of Category 9 Airport

COMPETENCIES

Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Annex 14, DGCA CAR Section 4, Series B, Part 1 and DGCA Aerodrome and Air safety Circulars pertaining to ARFF (Proficient) Airport Familiarization (Proficient) Aircraft Familiarization (Proficient) Adaptation and of use of structural rescue and firefighting equipment for aircraft rescue and firefighting (Proficient) Handling of Hazmat Emergencies (Proficient) Protective Clothing and Respiratory Protection (Proficient) Fire dynamics, toxicity and basic first aid (Proficient) Handling of ARFF Appliances and equipment (Proficient) Operational Tactics and Maneuvers (Proficient) RT Phraseology and Emergency Communication (Proficient) ICAO Doc 9137 Part 1 (Proficient) Disabled Aircraft Removal Plan & ICAO Doc 9137 Part 5 (Proficient) Delhi Airport Emergency Plan & ICAO Doc 9137 Part 7 (Proficient) Building Fire Safety, NBC & NFPA Codes (Proficient) Store Management (Proficient) Safety Management System (Proficient) Extinguishing agents and Fire fighting Techniques (Proficient)