Manager

Job Description Unit Manager

Company: Atithi Industrial Solutions Pvt. Ltd.

Industry: Industrial & Corporate Catering Services

Department: Operations

Job Type: Full-Time

Location: Client Sites / Multiple Locations

Job Summary

We are looking for an experienced and responsible Unit Manager to manage the complete operations of Atithi's catering units at client locations.

The Unit Manager will be responsible for ensuring smooth day-to-day operations, food quality, hygiene, manpower management, client satisfaction, cost control, statutory compliance and overall performance of the assigned unit.

Key Responsibilities

Manage the complete day-to-day operations of the catering unit at the client site.

Ensure timely preparation and service of breakfast, lunch, dinner, snacks, beverages and other catering requirements as per the contract/SOW.

Maintain consistent food quality, taste, quantity and presentation.

Ensure strict compliance with food safety, hygiene and sanitation standards.

Manage and supervise all deployed manpower at the unit.

Prepare duty rosters and ensure proper manpower deployment and attendance.

Monitor staff grooming, discipline, uniform and personal hygiene.

Coordinate with the client for daily operational requirements and service-related matters.

Maintain strong professional relationships with client representatives.

Attend client meetings and address operational complaints and concerns promptly.

Ensure compliance with the agreed menu, SOW, service standards and contractual requirements.

Monitor food and raw material consumption to control wastage and maintain food cost.

Ensure proper storage, FIFO/FEFO and stock management.

Monitor procurement and ensure availability of required raw materials and consumables.

Maintain records of stock, consumption, wastage and daily meal counts.

Ensure proper maintenance and cleanliness of kitchen, dining areas, pantries, equipment and service areas.

Coordinate with the central procurement/operations team for material and operational requirements.

Ensure proper waste segregation and disposal.

Monitor equipment condition and coordinate maintenance/repairs whenever required.

Ensure all required statutory, safety and operational records are properly maintained.

Monitor attendance, overtime and manpower-related requirements.

Prepare and submit daily, weekly and monthly operational reports.

Monitor client feedback and take corrective actions wherever required.

Ensure successful implementation of client instructions and company policies.

Support audits, inspections and client reviews.

Identify operational issues and take timely corrective action.

Ensure the unit operates within the approved budget and commercial parameters.

Client & Relationship Management

Act as the primary operational point of contact between Atithi and the client.

Understand and fulfil client expectations.

Maintain regular communication with HR, Admin, Facility and other client representatives.

Handle client complaints professionally and ensure timely resolution.

Maintain service quality and client satisfaction.

Identify opportunities for improving service quality and client experience.

Support the Business Development team during client visits, inspections and new business discussions whenever required.

Manpower Management

Supervise all unit-level employees and workers.

Ensure adequate manpower availability during all shifts.

Monitor attendance, punctuality, grooming and discipline.

Train employees on hygiene, food safety, service standards and workplace discipline.

Identify manpower shortages and coordinate with HR/Operations for replacement or recruitment.

Monitor employee performance and provide feedback to the Operations team.

Food Safety & Hygiene

Ensure implementation of company food safety and hygiene standards.

Conduct regular kitchen and service-area inspections.

Ensure proper personal hygiene and grooming of all food handlers.

Monitor temperature control, food storage and food handling practices.

Ensure proper cleaning and sanitization of equipment and work areas.

Maintain required hygiene checklists and records.

Ensure compliance with applicable food safety and statutory requirements.

Required Skills

Strong leadership and team-management skills.

Good communication and client-handling skills.

Strong knowledge of catering/food service operations.

Good understanding of food safety and hygiene.

Good problem-solving and decision-making ability.

Strong manpower management skills.

Ability to control food cost, wastage and operational expenses.

Good knowledge of MS Excel/Google Sheets and operational reporting.

Ability to work under pressure and manage multiple operational requirements.

Strong discipline and attention to detail.

Preferred Experience

Candidates with experience in industrial catering, corporate catering, institutional catering, hotel/food service operations, facility management or similar service industries will be preferred.

Experience in managing large industrial/corporate client sites will be an advantage.

Key Performance Indicators (KPIs)

Client satisfaction

Food quality and service quality

Hygiene and food safety compliance

Manpower availability and productivity

Food cost and wastage control

Raw material and inventory management

Timely service delivery

Complaint resolution

Contract/SOW compliance

Audit and inspection performance

Operational cost control

Unit profitability

Employee discipline and retention

Accuracy and timely submission of reports

Candidate Profile

The ideal candidate should be:

Responsible • Leadership-Oriented • Client-Focused • Operationally Strong • Disciplined • Good Communicator • Problem Solver • Team Player • Result-Oriented

How to Apply

Interested candidates can share their updated CV/resume along with:

Current Location

Current/Last Salary

Expected Salary

Notice Period

Total Experience

Relevant Catering/Unit Management Experience

Current/Previous Client Site Managed