Manager (Postgraduate Programmes)– Outreach

Job DescriptionManager (Postgraduate Programmes)– Outreach

Location: New DelhiDepartment: Office of OutreachReports To: Deputy DirectorRole Type: Full-time [Permanent]Experience: 5-8 years

ABOUT THE ROLEWe are looking for a seasoned and high-performing Outreach Counselling professional to join the Postgraduate Programmes Outreach team at Ashoka University. The ideal candidate should have proven experience in counselling and enrolment for high-value Medical, Management, Master’s, or Executive Education programmes, in India or international markets. The candidate will be responsible for engaging prospective students through telephonic and in-person interactions, effectively guiding them through the admissions journey, and consistently delivering assigned student enrolment and conversion targets.

ROLES AND RESPONSIBILITIES1. Relationship Management / Student Counselling• Build and nurture relationships with prospective students to strengthen engagement and conversion across assigned Postgraduate Programmes.• High-quality telephonic, virtual, and in-person counselling interactions, understanding student aspirations and guiding them through the programme selection and admissions journey.• Manage prospective student relationships through consistent follow-ups, addressing queries and overcoming objections to drive applications and enrolments.

2. Strategy • Execute outreach and enrolment strategies to maximise programme visibility, lead engagement, application conversion, and student enrolments.• Take ownership of assigned enrolment targets, sales pipeline, and conversion metrics, ensuring consistent performance throughout the admissions cycle.

3. People• Work closely with the Deputy Director and wider Outreach team to align counselling, outreach, marketing, and admissions activities towards programme enrolment goals.• Collaborate with internal stakeholders to ensure prospective students receive a consistent and high-quality experience throughout the admissions journey.

4. Operations• Maintain accurate and timely updates of lead, counselling, follow-up, application, and enrolment data in the CRM.• Monitor the assigned student pipeline, prioritise high-potential prospects, and ensure timely follow-ups to maximise conversion.• Support Masterclasses, Open Houses, webinars, campus engagements, and other outreach initiatives, including on-ground student interactions and counselling.

WHAT WE ARE LOOKING FOR

Qualifications– Bachelor’s/Master’s degree or equivalent qualification.– 5–8 years of relevant experience, preferably with premier education, consulting, or other high-performance organisations.– Proven ability to engage with a high volume of prospective students in a fast-paced, target-driven environment while maintaining meaningful and consultative conversations.– You have a strong understanding of sales and enrolment pipelines, demonstrate effective lead management and follow-up, and have a consistent track record of achieving and exceeding enrolment targets.– Strong executive presence, communication, and interpersonal skills, with the ability to influence and counsel prospective students effectively.

Who You Are– You communicate clearly, confidently, and professionally in English.– You have experience working in a high-performing, target-driven environment with a strong focus on results.– You are comfortable managing high-volume and repetitive tasks while remaining consistent, focused, and self-motivated.– You have a genuine interest in Higher Education and enjoy working in a student-centric, people-focused environment.– You are proactive, self-driven, and comfortable taking ownership and working independently.– You are skilled at building, nurturing, and maintaining strong relationships with prospective students and stakeholders.

ABOUT ASHOKA UNIVERSITY: https://www.ashoka.edu.in/