Manager - Global Sales Enablement

You will be accountable for

Key Responsibilities

Overseeing the org-wide SFDC administration and lead the L1 SFDC Support Desk

Managing Salesforce user access, roles, profiles, opportunity related issues, customer onboarding in CRM, sharing rules, workflows, and groups.

Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Own the communication of any platform changes to end users and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Work closely with Sales, Marketing, Business Operations, Finance, Service Delivery, Service Assurance IT teams to align business needs and finalize operational requirements

Review current processes to identify opportunities for automation, improvement and strengthening any gap areas that lead to inefficiencies in Sales cycle, revenue loss or audit/compliance issues

Coordinating interfacing between Business Teams, Program managers IT Development team to ensure seamless transition of business requirements into workable system solutions as per the priority laid down by the Program management team

Lead and participate in estimations definition and/or refinement for projects, features, epics and stories.

Management of integrated applications and third-party suppliers including LinkedIn Sales Navigator, Outreach, etc.

Knowledge, Skills and Capabilities

Overall, 6-8 Years experience

Min. 4-5 years of experience as a Salesforce Administrator

Hands-on experience with Salesforce.com, Sales Cloud, LinkedIn Sales Navigator, Excel

In-depth knowledge of Salesforce products and their functionalities

Knowledge of importing sales data and generating Salesforce reports

Ability to provide Salesforce training and end-user support

Hands on experience in managing SFDC based projects right from business requirement formulation into technical solutions, delivering through system implementation

Ability to work with large data sets and extrapolate conclusions

Excellent organizational skills, Comfortable in Steering Action Plans

Strong analytical and time management skills coupled with excellent written and verbal communication skills

Self-motivated and able to handle tasks with minimal supervision or guidance

Good knowledge of Telecom Product portfolios, DataSets, and processes

Hands on experience on BI Tools e.g., Qlik, Power BI, Birst, Pentaho, SAP BO etc. will be an added advantage

Education, Qualifications and Certifications

Bachelor's Degree in Computer Science, Computer Engineering or related field required

Salesforce certified administrator or Salesforce advanced administrator certification