GCC - Application Support Specialist

How will you CONTRIBUTE and GROW?

As part of the digital transformation of Air Liquide Group's procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and efficient tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers.Local Solution Owner

Single point of contact for local Administration

Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)

Data quality control

Data cleansing

User access Management

Application evolution support

Train / upgrade self to be the SME of the Digital Procurement application

Contribute to the definition of the tool process (Evolution)

Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation

Collaborate with business process owners and Digital Managers to define the evolution needs

Execute testing of the application during various releases under group solution team coordination

Communicate the functional and technical changes on the application to various stakeholders

BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation

Document all the system changes throughout the evolution of the application

Responsible for documenting SOPs for existing and new workflows

Prepare Gap analysis documents and maintain change history for new releases

Responsible for developing digital promenade (self help) for each module

Responsible for preparing tutorial videos and updating the training material

Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)

Communicate new features/ functionalities to the user community

Training and Knowledge transfer

Develop annual training plan in collaboration with all the stakeholders

Organize and deliver regular training sessions for internal users while onboarding new resources

Organize and deliver adhoc training sessions for target audience

Organize and deliver training sessions whenever new functionalities/ features are introduced

Building and maintaining a training dashboard

___________________Are you a MATCH?

Strong Communication skills are must

Understanding of Procurement processes

Knowledge & Experience on data management (ETL)

Proven ability to coordinate and work with large and diverse teams

Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials

Experience on any ticketing management tools

Autonomy, Responsiveness, Digital mindset

Fluent English

Note : need to work on different time zones

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.