FM L2 Engineer
Nokia · Delhi
- Experience4–5 yrs
- SalaryNot disclosed
- Work modehybrid
- Levelmid
- Posted11 Sept 2026
About Nokia
Nokia is hiring in Delhi in telecom. This role looks for around 4+ years of experience.
Skills
- OSS/SQM operations
- OSS/SQM maintenance
- troubleshooting
- platform performance management
- incident management
- problem management
- change management
- risk management
- root-cause analysis
- SLA adherence
- OSS/SQM software
- hardware
- backups
- data administration
- integration testing
- application performance tuning
The role
A network operations engineer at a telecommunications connectivity company manages OSS/SQM operations, incident management, and service performance management while resolving complex network faults and coordinating SLA-driven restoration. Root-cause analysis and platform performance tuning support reliable twenty-four-hour operations and technical guidance.
Full job description
Job Description
The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge .
How You Will Contribute And What You Will Learn
Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
Key Skills And Experience
Must-have skills:
Bachelor's degree or equivalent, with at least 4 years of experience. Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
Good - To - Have skill :
Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.Experience with service monitoring, KPI/performance analysis, and preventive maintenance.Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits in India:
Flexible and hybrid working arrangements to support work–life balanceHealth and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups A minimum of 90 days of Maternity and Paternity Leave based on eligibilityPersonal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situationsCareer growth & mobility – technical career paths, job rotations, international assignments, and relocation supportContinuous learning – technical certifications, mentoring programs, coaching, and digital learning platformsOpportunities to innovate and contribute through Nokia’s research and development environmentRecognition programs that celebrate outstanding contributionsWorkplace support – ergonomic working support and mobile device programs based on eligibility