Executive / Senior Executive Special Projects, PSP
TATA 1 MG · Delhi
- Experience1–6 yrs
- SalaryDisclosed
- Work modeonsite
- Leveljunior
- Posted22 Sept 2026
About TATA 1 MG
TATA 1 MG is hiring in Delhi in healthcare. This role looks for around 1+ years of experience.
Skills
- last-mile operations
- PSP performance management
- 3PL vendor management
- SOPs
- RCA
- CAPA
- process improvement
- KPI dashboards
- SLA adherence
- MIS
The role
A special projects executive at a healthcare marketplace manages last-mile operations, coordinating PSP performance and 3PL vendor management while improving operational efficiency. The role develops SOPs, tracks KPI dashboards, and drives RCA-based service improvements across city-level rollouts.
Full job description
Role & responsibilities
Manage and execute special projects related to PSP and last-mile operations.
• Coordinate with Operations, City Leads, Hub Teams, Vendors, Tech/Product and other stakeholders.
• Monitor PSP performance, delivery efficiency, SLA adherence, ageing, cancellations, RTO/RVP and customer escalations.
• Identify operational gaps and drive RCA, CAPA and corrective actions.
• Develop and implement SOPs and process improvements to improve service quality and operational efficiency.
• Track project-wise KPIs, productivity, cost savings and service improvements.
• Manage and monitor 3PL/vendor performance, including rider availability, productivity, SOP adherence and service levels.
• Support new processes, pilots and city-level rollouts and ensure timely implementation and stabilization.
• Prepare MIS, dashboards and daily/weekly project reports for management review.
• Ensure timely closure of operational issues and escalations related to assigned projects.
• Conduct regular performance reviews and communicate action plans and timelines to stakeholders.
• Maintain proper documentation of project progress, challenges, RCA and outcomes.
• Ensure compliance with company policies, operational SOPs and customer-service standards.