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Debt Manager-Flows-Personal Loan at IDFC FIRST Bank — Delhi

Experience2–5 yrs
SalaryNot disclosed
Work modeunknown
Levelmid
Posted18 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Delhi in financial services. This role looks for around 2+ years of experience.

The role

A mid-level collections manager role at a banking and financial services company, responsible for planning and overseeing the collections department and managing agencies to drive EMI recovery for personal loan debts. You will manage collections process execution, track delinquency bucket-wise and DPD-wise, follow up with defaulting customers, trace absconded customers, and recommend legal actions while maintaining MIS and administrative records. Required skills and experience include collections processes, legal guidelines, communication and negotiation, team and agency management, and MIS reporting. Work location is Delhi, India (work mode not specified).

Full job description

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the larger organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

Manage and undertake the collections process for assigned debts.Regularly track the portfolio for specific buckets in the assigned area.Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.Allocate and achieve targets from agencies or in-house teams.Follow up regularly with defaulting customers.Ensure adherence to the collection process and legal guidelines.Trace absconded default customers and initiate the recovery process.Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.Maintain administrative data related to collections, including updating delinquent account history, and maintaining MIS reports.Review collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

Recommend process changes to improve service efficiency and quality.Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

Graduate – Any discipline.Post Graduate – Any discipline.

Experience

Minimum of 2 to 5 years of experience in collections.

Skills and Attributes

Strong understanding of collections processes and legal guidelines.Excellent communication and negotiation skills.Ability to manage and motivate teams and external agencies.Proficiency in maintaining MIS and administrative records.Analytical mindset with attention to detail.Ability to work under pressure and meet targets.