Customer Solutions Design Specialist

Job Title: Customer Solutions Design Specialist

Req ID: 59911

Job Function: Service

Posting Start Date: 28/09/2026

Posting End Date: 28/09/2026

Division: UK Business

Job Location: IND Gurugram - Tower B and C

Advertised Salary: Competitive

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About The Role

Our philosophy is underpinned by a belief in the importance of human intelligence. No matter how advanced a technology, there will always be an attack that will get around it. Do you have what it takes to:

Technical leadership – Mentoring a team of technocrats who will be responsible for designing, implementation and managing the customer’s security infrastructure.

Guide customers on regulatory/compliance depending on their industry/region.

Understand Global threat landscape

Manage internal/external customers

Constant Learning

What You’ll Be Doing

Solution Development and Delivery

Provides technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation.

Applies significant knowledge of industry trends and developments to improve service to our clients.

Easily recognizes process gaps and implements effective solutions.

Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life.

Leadership

Challenges others to develop as leaders while clarifying roles and responsibilities.

Pursues excellence in all aspects of business.

Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.

Builds expert knowledge within the team to meet the constantly evolving industry demands.

Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.

Helps to determine new, creative ways to employ teams on projects and distribute responsibilities

Essential Skills / Experience

Experience required – Minimum 12 years, atleast 7-8 years in Security

Technical Skills: Below will be desirable

Illumio, Microsegmentation, zero trust,Tufin etc.

Certification: CISM, CISSP, CRISC or equivalent

Work collaboratively with clients, the development team, and various stakeholders within the company to ensure the delivery of all products and solutions in an efficient and timely manner.

Work on new business opportunities collaborating with Win New Business Team and understanding customer requirements via RFPs to provide Technical Solution documents fulfilling bid phases.

Responsible for hiring as per business projections and skill enhancement of the existing workforce, closely working with the Learning and Development Team.

Contribute to design discussion with or without High-level Designs, and wherever appropriate to provide technical input in areas of technical expertise.

Deliver complex implementations involving security deployments. Configuration and deployment of security devices and technologies from the BT MSS portfolio.

Engage with technical peers across various OUC to ensure that BT Security requirements are considered when developing new services.

Manage the flow of day-to-day operations.

Work with various stakeholders to support major bids for feasible solution from technical and efforts estimation perspective.

Arrange and attend stakeholder meetings with technical team members and ensure feedback of stakeholder responses and requests to technical teams are responded to within agreed timescales.

Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans.

Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database.

Attend client-facing meetings, collaborative planning workshops and report to client on progress

Experience You Would Be Expected To Have

Strong understanding and appreciation of the relationship between BT and our customers

Strong documentation and excellent stakeholder management

Behave as the conscious of the customer whilst protecting the BT brand and driving profitable growth

Extensive experience of working in complex Network security

Incident and problem management experience

Experience driving efficiencies in change and incident management

Strong communication and collaboration skills, and experience managing by influence

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.