Consultation Executive (US Shift)
Astrotalk · Delhi
- Experience1–2 yrs
- SalaryDisclosed
- RoleCustomer Support
- Work modeonsite
- Posted13 Oct 2026
About Astrotalk
Astrotalk is hiring in Delhi in other. This role looks for around 1+ years of experience.
Skills
- Active listening
- English
The role
Consultation executives support users on a platform for people seeking guidance. Guides one-on-one conversations about relationships, personal growth and life decisions through active listening and emotional intelligence. Applies English and psychology to help users find their own insights and realistic next steps.
Full job description
Location: Noida, Sector 125
Salary: ₹4.2 LPA Fixed + upto 2 LPA Perfomance Based Incentives
Work Mode: Work from Office (Noida)
Shift: 10 PM to 7 AM (USA Shift)
About the Role
Lumus is Astrotalk’s platform for users in the USA, UK, Canada and Australia. As a Consultation Executive, you will be the voice of Lumus. You will hold supportive, one-on-one conversations that help people feel heard, understand their patterns, and move forward with greater clarity in relationships, personal growth and life decisions.
Key Responsibilities
Build rapport in the first minutes of every conversation, so users feel comfortable opening up.Practise active and reflective listening: paraphrase, validate emotions without judgment, and ask open-ended questions that help users explore their own thoughts.Guide users toward their own insights and realistic next steps, rather than giving direct advice or telling them what to do.Adapt your tone and approach to each user’s emotional state, cultural background and communication style across the US, UK, Canada and Australia.Handle sensitive conversations with empathy, patience and strict confidentiality.
Requirements
Excellent written and verbal English, with a natural, warm conversational toneStrong active listening, emotional intelligence and interpersonal skillsBackground or interest in psychology, counselling, or human behaviour (a degree in Psychology or a related field is a plus, not mandatory)Based in or willing to relocate to Noida, Greater Noida, Mayur Vihar, Anand Vihar, Sarita Vihar and Ghaziabad (Pick up cab facility will be provided for these locations)Comfortable working USA shift timings (10 PM to 7 AM)