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Branch Sales Manager-Micro Business Loans at IDFC FIRST Bank — Delhi

Experience8+ yrs
SalaryNot disclosed
Work modeunknown
Levelmanager
Posted18 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Delhi in financial services. This role looks for around 8+ years of experience.

The role

Branch Sales Manager role at IDFC FIRST Bank (retail banking) responsible for scaling the branch customer base and acquiring new customers, while managing and mentoring Sales Officers. Requires 8+ years of relevant sales banking experience with a focus on sales process adherence, sourcing quality savings accounts, and managing customer experience. Uses customer-dealer and strategic partner relationships to drive business across geographies. Location is Delhi, Uttar Pradesh, India; work mode is not stated.

Full job description

Job Requirements

Job Description

Job Title - Branch Sales Manager

Business Unit - Retail Banking

Job Purpose:

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

Roles & Responsibilities:

Drive below the line activities in the assigned catchment to acquire new customersEnsure Sales process adherence & desired productivity of Sales OfficersManage, mentor and motivate the Sales Officers teamMonitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segmentsMonitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlledManage and improve the customer experience to establish a strong brand for the bankSpearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales OfficersRepresent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant productsCollaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Managerial & Leadership Responsibilities:

Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvementsMentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrityCreate environment for team to focus on customer centricity and fulfilling customer’s needs holisticallyAttract & retain best-in class talent to meet Bank's rapid growth targets

Educational Qualifications:

Graduate - Any

Experience:

8 + years of relevant experience in Sales Banking