Branch Manager
IDFC FIRST Bank · Delhi
- Experience10+ yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmanager
- Posted17 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Delhi in financial services. This role looks for around 10+ years of experience.
The role
Manager-level Branch Manager role in IDFC FIRST Bank within retail banking, leading overall branch operations, performance, and customer experience while driving sales and regulatory compliance. Manage daily customer service, sales, and staff management to achieve branch targets across CASA, Term Deposits, Investments, Insurance, Trade Services, and Retail Assets & Business Banking products using performance metrics and data-driven decisions. Requires leadership and team management, strong knowledge of banking products and operations, understanding of banking regulations and compliance, and proficiency in Microsoft Office plus banking software. Location is Delhi, Uttar Pradesh, India, with work mode not specified in the posting.
Full job description
Job Requirements
About the Role
The Branch Manager at IDFC FIRST Bank is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.
Key Responsibilities
Primary Responsibilities
Oversee daily branch operations including customer service, sales, and staff management.Develop and implement strategies to achieve branch targets and business goals.Monitor branch performance metrics and take corrective actions where necessary.Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking productsEnsure compliance with banking regulations and internal policies.Build and maintain strong customer relationships while promoting bank products and services.Lead, coach, and motivate branch staff to meet individual and team performance goals.Conduct regular performance evaluations and provide constructive feedback.Maintain a low attrition rate within the branchEnsure hiring is aligned as per the manpower budgetsCollaborate with cross-functional teams to enhance customer experience and drive growth.Address customer complaints and resolve issues promptly and professionally.Prepare and submit periodic reports on branch activities and performance to senior management.
Secondary Responsibilities
Support initiatives to improve operational efficiency and service quality.Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.
What We Are Looking For
Education
Bachelor’s degree in business administration, Finance, or a related field.Postgraduate qualifications (e.g., MBA) are preferred.
Experience
Minimum of 10 years of experience in retail banking.At least 2 years in a managerial or leadership role within a banking environment.
Skills and Attributes
Strong knowledge of banking products, services, and operations.Proven leadership and team management capabilities.Orientation and ability to meet and exceed sales targets.Analytical mindset with the ability to make data-driven decisions.Thorough understanding of banking regulations and compliance standards.Proficiency in Microsoft Office and banking software.Flexibility to work extended hours and travel as required.Fluent in English with strong business communication skills