Branch Manager - Gold Loans - Sadar

Aditya Birla Capital · Delhi

  • Experience5–20 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelsenior
  • Posted30 Sept 2026
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About Aditya Birla Capital

Aditya Birla Capital is hiring in Delhi in financial services. This role looks for around 5+ years of experience.

Skills

  • customer acquisition
  • gold lending
  • loan portfolio management
  • collections
  • Loan-to-Value (LTV) management
  • documentation quality
  • purity testing
  • regulatory compliance
  • audit management
  • vault management
  • customer service
  • team management

The role

A branch manager at a gold lending company drives customer acquisition, manages gold loan portfolios and collections, and leads branch compliance and operations. The role applies loan portfolio management and regulatory compliance while overseeing customer service and team productivity.

Full job description

Key Result Areas

Supporting Actions

Business Growth & Acquisition

Achieve targets for new CUID creation. Drive new customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

Deliver resolution for 0–30 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management.

Customer Service & Branch Experience

Ensure high service quality, fast turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards.

People Leadership & Productivity

Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks