Branch Manager - Gold Loans - Mohan Garden

Aditya Birla Capital · Delhi

  • Experience7–20 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted30 Sept 2026
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About Aditya Birla Capital

Aditya Birla Capital is hiring in Delhi in financial services. This role looks for around 7+ years of experience.

Skills

  • gold-loan acquisition
  • customer disbursements
  • yield management
  • ticket-size management
  • renewal management
  • customer engagement
  • branch operations
  • portfolio quality management
  • LTV compliance
  • documentation quality
  • purity testing
  • collections
  • delinquency management
  • audit compliance
  • regulatory compliance
  • record keeping
  • vault management
  • customer service
  • grievance resolution
  • team leadership
  • coaching
  • on-the-job training

The role

A branch manager at a gold-lending financial services company drives gold-loan acquisition, manages lending risk, and oversees collections and branch operations. The role leads customer service, compliance, and team productivity.

Full job description

Key Result Areas

Supporting Actions

Business Growth & Acquisition

Achieve targets for new CUID creation. Drive new customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

Deliver resolution for 0–30 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management.

Customer Service & Branch Experience

Ensure high service quality, fast turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards.

People Leadership & Productivity

Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks