Branch Manager - Gold Loans - Delhi

Aditya Birla Capital · Delhi

  • Experience9+ yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted25 Sept 2026
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About Aditya Birla Capital

Aditya Birla Capital is hiring in Delhi in financial services. This role looks for around 9+ years of experience.

Skills

  • gold loan acquisition
  • loan portfolio risk management
  • collections management
  • LTV compliance
  • documentation quality
  • purity testing
  • audit compliance
  • regulatory compliance
  • vault management
  • customer service
  • grievance resolution
  • branch operations

The role

A branch manager at a gold lending company drives gold loan acquisition, manages loan portfolio risk, and oversees collections while maintaining compliant branch operations. The role also applies customer service and vault management to protect asset quality and branch performance.

Full job description

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Business Growth & Acquisition

Achieve targets for new CUID creation. Drive new customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

Deliver resolution for 0–30 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management.

Customer Service & Branch Experience

Ensure high service quality, fast turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards.

People Leadership & Productivity

Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks