Associate

Position Summary

Senior Technical Writer – Technical Communications

The Senior Technical Writer is responsible for developing, managing, and enhancing complex technical documentation that supports product adoption, customer success, and internal knowledge sharing. The role requires strong collaboration with engineering, product management, QA, support, and other cross-functional teams to deliver accurate, high-quality, and user-centric documentation for both technical and non-technical audiences.

Job Responsibilities

Translate complex technical concepts into clear, concise, and easy-to-understand documentation for diverse audiences.

Collaborate closely with developers, architects, QA engineers, product managers, support teams, and business stakeholders to gather, validate, and organize technical information.

Participate in sprint planning, feature reviews, design discussions, and product meetings to identify documentation requirements and deliverables.

Review, edit, and refine documentation created by fellow writers to ensure accuracy, consistency, usability, and adherence to documentation standards and style guidelines.

Identify gaps in existing documentation and drive improvements in content structure, navigation, discoverability, and user experience.

Create, format, publish, and maintain content using advanced documentation tools and structured authoring methodologies.

Education

Bachelor of Engineering

Master of Computer Application

Work Experience

Writing and Communication Skills

Strong expertise in creating clear, concise, and structured technical documentation. Excellent written, verbal, editing, and proofreading skills. Ability to tailor content for technical and non-technical audiences. Strong attention to detail and content quality.

Technical and Domain Expertise

Strong understanding of software products, APIs, enterprise systems, workflows, and technical architectures. Experience working in Agile/Scrum development environments.

Documentation Tools and Technologies

Advanced proficiency in documentation and collaboration tools such as: MadCap Flare, Adobe FrameMaker, Confluence, JIRA

Behavioural Competencies

Teamwork & Leadership

Motivation to Learn and Grow

Ownership

Cultural Fit

Technical Competencies

Problem Solving

Communication

Project Management

Capability Building / Thought Leadership