AGM - Terminal Planning -

JOB PURPOSE

Acts as GMR’s–operator technical authority for terminal planning across a portfolio of airports, defining processor capacities, translating traffic forecasts, preparing a design day flight schedule and calculating the peak hour passengers, reviewing consultant outputs and preparing terminal configuration layout plans to ensure capacity can accommodate demand, enable operational efficiency, meets regulatory compliance, cost effectiveness, and lifecycle scalability. Prepare project deliverables including written reports and drawing submissions.

ORGANISATION CHART

Sector Head Master Planning --> AGM- Terminal Planning

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

Terminal Capacity Planning & Passenger Processing

Develop terminal processor capacities based on traffic forecasts, design day schedules, and peak-hour analysisDefine capacity and space requirements for check-in, security, immigration, gates, baggage reclaim, and arrivals processingEstablish processing rates, queue allowances, and area standards aligned with service level targetsEnsure alignment between processor sizing, circulation space, and total terminal footprintPrepare terminal processor simulations with CAST and/or AirTOP Terminal programsProcessor capacities approved within ±5% of validated peak demandCompliance with current IATA ADRM Level of Service standards for all key processorsConsistency between demand forecasts, processor sizing, and terminal GFAValidate terminal planning configurations through simulation models

Traffic Forecast Translation & Peak Analysis

Translate traffic demand forecasts into terminal planning parametersIdentify peak hour, busy hour, and design hour volumes for domestic and international operationsReview and validate consultant-provided peak analysis assumptionsBalance capacity provisions against CAPEX, OPEX, and land constraintsPeak-hour definitions accepted by stakeholders without major reworkPlanning assumptions endorsed by finance and operations teamsOptimized capacity solutions aligned with cost and land constraints

Responsibilities

KEY ACCOUNTABILITIES - Additional Details

Key Performance Indicators (KPIs)

Consultant Management & Submission Review

Act as GMRs technical representative for terminal planning consultantsReview and validate capacity models, processor calculations, and LoS analysisIdentify overdesign, under-capacity, or misalignment with forecastsProvide formal technical comments and recommendations100% of consultant submissions reviewed within agreed timelinesReduced rework cycles on terminal planning submissionsEarly identification and mitigation of planning and capacity risks

Landside & Curbside Planning

Review terminal curbside demand estimates and modal split assumptionsValidate dwell times, curb lengths, and forecourt layoutsCoordinate landside planning with traffic engineering and operations teamsCurbside sizing aligned with peak demand and modal split targetsReduced congestion events during peak periodsNo. of audits findings closed

Operational Integration & Compliance

Integrate inputs from security, immigration, baggage, ORAT, and airport operationsEnsure layouts support efficient staff movement, maintainability, and automationEnsure compliance with IATA ADRM, ICAO SARPs, and national regulatory requirements.Post-opening processor performance meets defined service targetsZero major regulatory non-compliancesDemonstrated reduction in long-term operating costs and complexity

EXTERNAL INTERACTIONS

Terminal planning consultants, architects, engineers, regulators, airlines, and security and border control agencies

INTERNAL INTERACTIONS

Airport operations, ORAT, security, landside and connectivity, engineering, finance, and project delivery teams

FINANCIAL DIMENSIONS

Terminal development CAPEX portfolios; lifecycle cost optimization across multiple airports

OTHER DIMENSIONS

Multiple terminals and airports; cross-functional and multi-stakeholder coordinationPreparing written reports and drawing deliverables for airport projects

EDUCATION QUALIFICATIONS

Bachelor’s or Master’s degree in Architecture, Airport Planning, Engineering, Urban Planning, Transportation or related discipline

RELEVANT EXPERIENCE

7–15+ years of increasing responsibility in airport terminal planning or airport development experience

COMPETENCIES

Passenger Flow Management (Proficient) Passenger facility Management (Proficient) Terminal Operations Processes (Proficient) Aviation Regulations and Standards (Proficient) Design Thinking and Knowledge of AI, ML Technologies (Proficient) Performance Monitoring and Reporting (Proficient) Crisis and Emergency Management (Proficient) Financial budgeting and Resource Planning (Practitioner) Stakeholder Management (Internal and External) (Proficient) Customer Service Excellence and Complaints Management (Proficient) Problem Solving & Analytical Thinking Strategic Orientation Capability Building Entrepreneurship Social Awareness Personal Effectiveness Networking Stakeholder Focus Teamwork & Interpersonal influence Execution & Results Planning & Decision Making