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Store Manager at Vodafone Idea Limited — Delhi / NCR

Experience1–6 yrs
SalaryDisclosed
Work modeonsite
Posted24 Sept 2026

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About Vodafone Idea Limited

Vodafone Idea Limited is hiring in Delhi / NCR in telecom. This role looks for around 1+ years of experience.

Skills

retail sales
customer service
store operations
sales planning and forecasting
customer relationship management
cost management
revenue target achievement
Graduation

The role

A store manager at a consumer telecommunications company drives retail sales, customer service, and store operations, using sales planning and forecasting and customer relationship management to deliver revenue and retention.

Full job description

Role

Store Manager

Job Level/ Designation

Function / Department

Postpaid

Job Purpose

Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)

Execute marketing promotions, display and store experience schemes

Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

Achieve TNPS & EQ.

Deliver revenue targets for the store

Increase revenue per footfall by aiding customers’ purchase decisions

Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store

Ensure and monitor quality of acquisition through the store

RoI

Achieve profitability (Return on investment) targets for the store

Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems

Ensure infrastructure / store upkeep

Maintain availability of stock at the store while adhering to norms

Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

Essential : Graduation - Regular

Desired : post - graduation in business management/MBA

work ex: 1 - 4 years

Experience of retail store and customer relationship management

Revenue Target achievement and cost management.