Vice President- - Global Indian Premier RM

Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose

To grow and nurture HSBC NR Premier relationships (the HNI segment of the PLB customer base) and achieve business targets as laid down and in accordance with the business plan. Manage clients with a portfolio between USD 0.5M to USD 1M. To facilitate a single point of contact for all Premier customers, anticipate needs and provide required banking/financial advisory services. The jobholder to ensure that high quality customer service is provided to customers in line with Global Premier Service Standards.

Principal Responsibilities

Impact on the Business / Function

Maximize profit and achievement of the growth of Premier clients portfolioAchieve agreed financial targets by development of existing and new relationshipsBuild effective relationships with clients to retain and develop sustainable relationshipsComplete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goalsEffective use of tools and information to drive client service delivery and RBWM performanceMaintain a minimum standard of qualifying Premier clients within portfolio as stated by GroupBuild a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brandMonitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goalsEstablish and agree client contact strategies in line with Group operating modelsFully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date

Customers / Stakeholders

Own the client relationship with HSBCMaintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the GroupMaintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clientsMonitor client satisfaction data implementing portfolio level improvementsWork with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client

Leadership & Teamwork

To work as part of an integrated branch management team to ensure, standards and are met and operating models deliveredProactively support others through direct and indirect actions beyond activities particular to this roleCollaborate with the wider team to deliver the Branch RBWM Performance measures and plan to support the multi-channel client journeyEstablish and maintain strong working relationships with colleagues in the wider RBWM businesses and others as appropriate to service client needs

Operational Effectiveness & Control

Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelinesAgree and manage lending facilities within any agreed Approval Authority (RAA)Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize lossAdhere to selling process and sales quality requirementsComply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operationsRemain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activitiesSupport the Country or Regional FCC AML Office/ AML Investigations by providing additional information when requiredResponsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframeUnderstanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity managerDemonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mailTo be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etcEnsure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfersEnsure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business ProceduresTo be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the sameNecessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBPMust undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarificationThe staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite mannerEnsure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Typical Targets And Measures

Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve closure of salesThrough disciplined portfolio management, develop strategies to increase wallet share of existing clients and actively manage a prospect pipelineSpecific metrics include, but not limited to: Revenue , AUM, TRB, number of products sold to client, number of referrals, total balance of relationship portfolioClient experience and/or client satisfaction metricMeasured by client retentionMeasured by increase in portfolio penetration with diversified product and service mixMeasured by adoption of global target operating modelMeasured by evidence of the development of a network of internal relationshipsMeasured by Feedback from ColleaguesMeasured by Feedback from ClientsMeasured by compliance to KYC requirements, credit, service standards and reducing operational losses.Measured by internal audit standardsMeasured by number of information security breaches (none)Measured by client complaintsMeasured by no adverse feedback received from Local Credit Team, Global Wealth credit, or from a Credit Risk Review

Qualifications

Bachelor's degree or equivalent experienceMinimum of five years proven and progressive financial services and/or retail sales experience or equivalentEvidence of strong sales results in insurance and investment productsRelationship management experience with high net worth clientsStrong technical skills in wealth managementStrong communication, client focus and influencing skillsStrong sales orientation, networking and portfolio management skillsSound knowledge of financial services products and services and the client relationship management systemUnderstanding of business banking client segment and products and servicesLocal regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification as required by countryClear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environmentAble to communicate well in English and local languages

Accreditations

Attain appropriate professional and regulatory qualifications as required by market AMFI & IRDA

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India