Reservation Associate

Job Description

JOB DESCRIPTION:

Liaises with Sales & Marketing Team and Front Office Team in day to day operationsLiaises with Sales & Marketing Team and Front Office Team in day to day operations.

Financial

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookingsEnsure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.Responsible for ensuring that all reservation filing and correspondence is carried out daily. Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

Business plan /Analysis

Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

Team Management

Work with internal/external representatives from different functions for executing the reservations.Provide effective support to the team to enable them to provide a range of effective and efficient services.

General Duty

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Be ready and responsible for any job, which may be assigned by the Management

Qualifications

Must be Graduate

Fresher’s or having an experience of 1 year in same position