Guest Service Associate - Housekeeping

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

Job Description

Key Responsibilities:

Execute room cleaning operations in strict accordance with company standards and LRA requirements, ensuring all guest rooms are maintained to a defect-free conditionPrepare and equip all guest rooms with linens and amenities according to established protocolsMaintain professional and courteous interactions with guests at all timesCommunicate guest requests, messages, and concerns to supervisory staff in a timely mannerReport all maintenance issues, missing items, and damaged property to the supervisor immediatelyDocument and process all lost and found items according to established proceduresMaintain comprehensive knowledge of housekeeping chemicals, cleaning methodologies, and safety protocols to ensure optimal hygiene standardsUphold rigorous personal hygiene standards and professional appearanceAdhere to all scheduled cleaning cycles and deep-cleaning proceduresDemonstrate proficiency in the proper operation and maintenance of housekeeping equipment and trolleysEnsure housekeeping trolleys are maintained in a clean, organized, and fully-equipped condition at all timesMaintain all public areas including floor pantries, corridors, and fire exits in a clean and accessible conditionConduct regular inventory checks and assist supervisory staff with linen and amenity auditsExecute start-of-shift and end-of-shift duties, including trolley replenishment, equipment cleaning, and area maintenanceComply with all key handling, lost and found, safety, and security proceduresProtect and safeguard all hotel property and assetsReport all maintenance concerns in guest rooms and public areas to appropriate personnelExecute all additional duties and assignments as directed by supervisory staffAdhere strictly to all company policies and operational decisions