Business Process Lead - SupremeServ

KSB Company · Chinchwad

  • Experience3–5 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted2 Oct 2026
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About KSB Company

KSB Company is hiring in Chinchwad in manufacturing industrial. This role looks for around 3+ years of experience.

Skills

  • aftermarket business processes
  • Project Management
  • ERP
  • CRM

The role

A business analyst at an industrial manufacturing company. Maps aftermarket sales and operational workflows, translates business requirements into CRM/ERP functional specifications, and coordinates user acceptance testing. Also applies project management for digitalization and evaluates AI/ML opportunities.

Full job description

Job Description

Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunitiesConduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirementsTranslate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integrationEvaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunitiesSupport solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flowFacilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teamsCoordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutionsDrive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systemsMonitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvementExplore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile

Qualification and experience

B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

Knowledge of aftermarket business processesKnowledge of Project Management (Digitalization)Knowledge of ERP & CRM functions

Behavioural Competencies

Planning & OrganizingAnalytical ability Pursuation & Conflict managementBig picture thinkingDecision makingTarget Orientation