Zonal Lead Health Insurance

ICICI Lombard · Chennai

  • Experience5–10 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted23 Sept 2026
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About ICICI Lombard

ICICI Lombard is hiring in Chennai in insurance. This role looks for around 5+ years of experience.

Skills

  • cashless operations
  • medical and bill negotiation
  • hospital process management
  • customer satisfaction
  • cost saving
  • health insurance
  • TPA operations
  • customer grievance management
  • hospital dispute resolution
  • field performance management
  • healthcare management

The role

A health insurance operations manager at an insurance company leads field teams, governs cashless operations, and manages medical and bill negotiation, with additional focus on hospital process management and customer satisfaction. The role also drives cost saving and lead generation.

Full job description

We have exciting opportunities for the role of Zonal Lead Health InsuranceLocation: Chennai and Delhi

Interested candidate can share resume akshada.tathe@icicilombard.com with Customer Service Manager Health Management subject line and share below details.

Current SalaryExpectationNotice PeriodEducation (Full Time / part Time)

Role & Responsibilities:Zonal Manager - IL SAHAYAK is a senior field‑operations’ management role entrusted with supervisory accountability, regional governance, and achieving cost‑efficiency objectives –

•Demonstrated capability in independently leading teams of six or more field staff, with hands‑on experience in performance coaching, field activity governance, and conflict management.•Well‑developed skills in medical and bill negotiation, including the ability to evaluate treatment plans, assess Validity of hospital charges, and negotiate fairly to achieve optimal outcomes for the organization and customer.•Hold Meetings /Discussions with IL Sahayaks/Clusters to review visits, pending cases, issues, and savings•Monitor field performance, visit discipline, and accuracy of data reported•Support Sahayak/Clusters in handling escalations, customer grievances, and hospital‑related disputes•Review and approve cost‑saving entries with accuracy and transparency•Identify recurring billing patterns or hospital issues and coordinate with central teams for issue resolutionsEnsure monthly KPIs are met – field team productivity, customer satisfaction, compliance, monthly cost saving achievement vs target, drive higher cashless%, monitor and drive revenue through lead generation done by sahayak, quality & accuracy of escalation handled

Requirement•Education – MBBS, BDS, BAMS, BHMS, B Pharma, or/and MBA Hosp Administration, Healthcare Management •Experience – 5 to 10 years in Health Insurance or TPA ecosystem, Hosp Process Management, Cost saving, Cashless operations, Customer Satisfaction, revenue generation through leads